Privacy Policy

Last Updated: February 2025

1. INTRODUCTION

Carwen Pty Ltd (ACN 680 422 351) ("Carwen", "we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. WHAT PERSONAL INFORMATION DO WE COLLECT?

2.1 Driver Information

  • • Full name
  • • Contact details (phone, email, address)
  • • Driver license details and images
  • • ABN and business details
  • • GST registration status
  • • Vehicle registration information
  • • Insurance documentation
  • • Bank account or PayID details
  • • Profile information and photo
  • • Service history and ratings

2.2 Customer Information

  • • Full name
  • • Contact details (phone, email, address)
  • • Payment information
  • • Service history and ratings
  • • Business details (for business customers)
  • • ABN and GST status (if applicable)

2.3 Technical Information

  • • Device information
  • • IP address
  • • Location data
  • • Platform usage data
  • • Login timestamps

3. HOW DO WE COLLECT PERSONAL INFORMATION?

  • • Directly from you during registration
  • • Through your use of our platform
  • • Through document verification processes
  • • Through customer feedback and ratings

4. PURPOSE OF COLLECTION

We collect and use personal information to:

  • • Verify user identity and eligibility
  • • Facilitate platform services
  • • Process payments
  • • Comply with legal obligations
  • • Maintain platform security
  • • Improve our services
  • • Communicate with users
  • • Resolve disputes
  • • Prevent fraud

5. VERIFICATION DOCUMENTS

5.1 Document Handling

  • • Verification documents are sent to verification@carwen.com.au
  • • Documents are stored securely with restricted access
  • • Documents are used only for verification purposes
  • • Access is limited to authorized personnel

5.2 Document Retention

  • • Documents are retained for legal and regulatory compliance
  • • Documents are securely stored for the duration of platform membership
  • • Documents are securely destroyed when no longer required

6. SHARING OF PERSONAL INFORMATION

6.1 Between Users

We share:

  • • Contact information between matched drivers and customers
  • • Profile information visible on the platform
  • • Ratings and reviews
  • • Business verification status

6.2 Third Party Sharing

We may share information with:

  • • Identity verification services
  • • Law enforcement agencies (when required by law)
  • • Insurance companies (for claim purposes)
  • • Professional advisers (lawyers, accountants)

7. DATA SECURITY

We protect your personal information through:

  • • Secure storage systems
  • • Access controls
  • • Data encryption
  • • Regular security reviews
  • • Staff training
  • • Secure document transmission procedures

8. OVERSEAS DISCLOSURE

We store all personal information in Australia and do not routinely disclose personal information to overseas recipients.

9. ACCESS AND CORRECTION

You have the right to:

  • • Access your personal information
  • • Request corrections to your information
  • • Update your profile information

Requests should be sent to support@carwen.com.au

10. COMPLAINTS

10.1 Making a Complaint

Privacy complaints should be directed to:

Email: support@carwen.com.au

10.2 Complaint Handling

We will:

  • • Acknowledge complaints within 5 business days
  • • Investigate thoroughly
  • • Respond within 30 days
  • • Keep you informed of progress

10.3 External Resolution

If you're unsatisfied with our response, you may contact:

  • • Office of the Australian Information Commissioner
  • • NSW Privacy Commissioner

11. CHANGES TO THIS POLICY

We may update this policy and will:

  • • Post updates on our website
  • • Notify users of significant changes
  • • Maintain previous versions for reference

12. CONTACT US

For privacy-related queries:

Email: support@carwen.com.au